Support - Pure PDF Scanner

Frequently Asked Questions

Where are my scanned PDFs stored?

Generated PDFs are stored inside the app's document storage on your device. You can save it to local device or share it to other apps from the Pure PDF Scanner App. You can also export or share complete backup as ZIP file which also maintains the folder hierarchy. Exported JPG and PNG files are saved separately to your Photos library when you choose to export them.

How do I export pages as JPG or PNG?

Open your document, choose the export to PNG/JPG option for the current page, a range of pages, or the whole document. On iPhone, exported images are saved to Photos, and may also appear inside the Pure PDF Exports album.

Can I join or split PDF files inside the app?

Yes. You can import existing PDF files, join multiple PDFs into one document, or split a large PDF into smaller files using selected page ranges.

What if camera or gallery access is limited?

Pure PDF Scanner can work with camera and photo permissions, but some features need access to your selected images or photo library. If access is limited, you can update permissions later in your device settings and reopen the import flow.

Does the app add watermarks to my PDFs?

No. Pure PDF Scanner does not add watermarks to your generated documents.

Still need help? or Have a feature suggestion?

If you found a bug, need help with scanning or exports, or want to suggest a new feature, feel free to contact us directly by email.

Email Support

Please include your device model, OS version, and a short description of the issue for faster help. If possible and feasible attach screenshots for better explanation of the issue.